FAQs

Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.

Q: What is a Pediatrician?

A: A pediatrician is a medical doctor who speciapzes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a pfetime of good health.

Q: Can I meet my pediatrician before my baby is born?

A: Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.

Q: How often should my child see the pediatrician?

A: Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.

Well-child visits are also a good time for parents to raise questions and concerns about a child's development, behavior, nutrition, safety and overall well-being.

The American Academy of Pediatrics recommends this schedule for routine well-care visits:

And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.

  • 3 to 5 days
  • 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • 24 months
  • 30 months
  • 3 years
  • 4 years

Q: What is the best way to schedule an appointment with your office?

A: You can schedule an appointment by calling our office during regular business hours, or by requesting an appointment online.

Q: Is your office accepting new patients?

A: Yes, we always welcome new patients. Contact our office for additional information or request an appointment.

Q: Why does my child need to receive vaccinations?

A: Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.

Q: What are your office hours?

A: Hours differ depending on the location. Please select the office you are interested in for that location’s office hours.

Q: Where are you located?

A: Please select the link to the office you are interested in for a street map.

Q: If my child is sick after office hours whom can I talk to?

A: When our office is closed, calls are taken by our answering service. If you have a question that cannot wait until the office reopens, your call will be directed to our triage nurse. The triage nurse will either answer your questions or will put you in contact with one of our physicians. A Mesa Pediatrics physician is always on call when the office is closed.

Q: What hospitals do the physicians go to?

A: Mesa Pediatrics physicians are on staff at Banner Desert Hospital, but no longer makes hospital rounds. Our patients are seen by the Pediatric Hospitalists.

Who will see my newborn in the hospital?

A: If you deliver at Banner Desert Hospital, you and your baby will be seen by the Pediatric Hospitalists. We will then see your baby in the clinic 2-3 days after discharge depending on health concerns.

Q: How many doctors do you have at Mesa Pediatrics?

A: All together we have 17 physicians, 2 nurse practitioners, and 5 physician assistants. Please check the office you are interested in for a list of physicians at that location.

Q: Can I always see the physician I want?

A: If you are able to make your appointment in advance you can typically see whichever physician you want. If you have a sick child who needs to be seen on short notice we will match your physician choice as best we can. Our goal is to take care of sick children as quickly as possible.

Q: How long does it take to return telephone calls?

A: Our physicians typically return telephone calls at noontime (between noon and 2 pm) and at the end of the day (after 5:00 pm). We also have nursing staff dedicated to returning telephone calls. Our goal is to respond to calls about sick children within one to two hours and to return routine calls within 24 hours.

Q: What insurance plans do your take?

A: Please click on the link for insurance information for a list of insurance plans.

Q: If I have questions about bills or payments who can help me?

A: We have a billing office dedicated to helping you with insurance and billing questions. Click here for billing office hours, telephone number and location.

Q: What is your mailing address?

A: All mail should be sent to our Administrative Office at 6301 S. McClintock Dr., Ste. 101, Tempe, AZ 85283.

Q: Do you need an appointment for an emergency?

A: If you have a life-threatening emergency, please call 911. If you have another urgent matter please call our office to let us know what the problem is. We can either prepare for you at the office or direct you to an appropriate facility.

Q: How long does it take to get a well child appointment?

A: Typically an appointment will be available within 1-2 weeks. If you have very specific criteria such as a specific time of day with a specific provider, it may take a little longer.

Q: At what age does my child need a well visit?

A: Our physicians recommend the following schedule based on the guidelines established by the American Academy of Pediatrics. Regardless of this schedule, we will be happy to arrange for a well child appointment any time a patient or parent request.The recommended well child visits are at the following ages:3-5 days, 1 month, 2 months, 3 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, and annually thereafter.

Again, a well child visit can be scheduled any time one is requested. Please be aware that some insurance policies do not cover all well visits. You may want to confirm coverage with your particular plan.

Q: How long does it take to get a back to school or sports physical?

A: Availability is similar to a well child appointment though there is a very high demand at the end of the summer. We encourage you to schedule these appointments in the late spring or early summer to avoid the back to school rush.

Q: How do I order a prescription refill?

A: When you need a refill for a medication, please contact your pharmacy first. If the pharmacy is unable to refill the prescription, please call our office and leave a message on our refill line.Please allow two business days for a refill request to be processed. If the request is for a prescription to be mailed, please allow one week.Please visit our prescription and dosages page for further information.

Q: What is Mesa Pediatric’s policy on immunizations?

A: The providers at MPPA share your concern for your child’s health and safety and are conscientious in the review of vaccine safety and necessity prior to our recommending them. We feel strongly that vaccinations are necessary for the prevention of devastating and deadly diseases. In areas of the country that have seen more parents opt out of vaccines, there have been disturbing reports of a resurgence of vaccine-preventable illness. It is our strong recommendation that your children receive all necessary vaccines in a timely manner and we do not encourage delaying or splitting up vaccinations.

Q: What if I am running late to an appointment?

A: Mesa Pediatrics policy on late appointments is designed so that we may see and treat all scheduled patients in a timely manner. If you are more than 15 minutes late to well child appointment you may be asked to reschedule that appointment so that the provider can give your child the attention they deserve and continue to see their scheduled patients on time. If you are more than 15 minutes late to a sick visit appointment the provider will try to work you into their schedule during either the morning or afternoon session, though be prepared you may have to wait until a convenient space is available or until the end of the clinic session