FAQs

Here is a list of frequently asked questions. Click on any question to view the answer. Remember, don’t hesitate to call our office if you aren’t able to find the answers to your questions here.

  1. What are your office hours?
    Hours differ depending on the location. Please select the office you are interested in for that location’s office hours.
  2. Where are you located?
    Please select the link to the office you are interested in for a street map.
  3. If my child is sick after office hours whom can I talk to?
    When our office is closed, calls are taken by our answering service. If you have a question that cannot wait until the office reopens, your call will be directed to our triage nurse. The triage nurse will either answer your questions or will put you in contact with one of our physicians. A Mesa Pediatrics physician is always on call when the office is closed.
  4. What hospitals do the physicians go to?
    Mesa Pediatrics physicians are on staff at Banner Desert Hospital, but no longer makes hospital rounds. Our patients are seen by the Pediatric Hospitalists.
  5. Who will see my newborn in the hospital?
    If you deliver at Banner Desert Hospital, you and your baby will be seen by the Pediatric Hospitalists. We will then see your baby in the clinic 2-3 days after discharge depending on health concerns.
  6. How many doctors do you have at Mesa Pediatrics?
    All together we have 17 physicians, 2 nurse practitioners, and 5 physician assistants. Please check the office you are interested in for a list of physicians at that location.
  7. Can I always see the physician I want?
    If you are able to make your appointment in advance you can typically see whichever physician you want. If you have a sick child who needs to be seen on short notice we will match your physician choice as best we can. Our goal is to take care of sick children as quickly as possible.
  8. How long does it take to return telephone calls?
    Our physicians typically return telephone calls at noontime (between noon and 2pm) and at the end of the day (after 5:00 pm). We also have nursing staff dedicated to returning telephone calls. Our goal is to respond to calls about sick children within one to two hours and to return routine calls within 24 hours.
  9. What insurance plans do your take?
    Please click on the link for insurance information for a list of insurance plans.
  10. If I have questions about bills or payments who can help me?
    We have a billing office dedicated to helping you with insurance and billing questions. Click here for billing office office hours, telephone number and location.
  11. What is your mailing address?
    All mail should be sent to our Administrative Office at 6301 S. McClintock Dr., Ste. 101, Tempe, AZ 85283.
  12. Do you need an appointment for an emergency?
    If you have a life-threatening emergency, please call 911. If you have another urgent matter please call our office to let us know what the problem is. We can either prepare for you at the office or direct you to an appropriate facility.
  13. How long does it take to get a well child appointment?
    Typically an appointment will be available within 1-2 weeks. If you have very specific criteria such as a specific time of day with a specific provider, it may take a little longer.
  14. At what age does my child need a well visit?
    Our physicians recommend the following schedule based on the guidelines established by the American Academy of Pediatrics. Regardless of this schedule we will be happy to arrange for a well child appointment any time a patient or parent request.The recommended well child visits are at the following ages:3-5 days, 1 month, 2 months, 3 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, and annually thereafter.

    Again, a well child visit can be scheduled any time one is requested. Please be aware that some insurance policies do not cover all well visits. You may want to confirm coverage with your particular plan.

  15. How long does it take to get a back to school or sports physical?
    Availability is similar to a well child appointment though there is a very high demand at the end of the summer. We encourage you to schedule these appointments in the late spring or early summer to avoid the back to school rush.
  16. How do I order a prescription refill?
    When you need a refill for a medication, please contact your pharmacy first. If the pharmacy is unable to refill the prescription, please call our office and leave a message on our refill line.Please allow two business days for a refill request to be processed. If the request is for a prescription to be mailed, please allow one week.Please visit our prescription and dosages page for further information.
  17. What is Mesa Pediatric’s policy on immunizations?
    The providers at MPPA share your concern for your child’s health and safety and are conscientious in the review of vaccine safety and necessity prior to our recommending them. We feel strongly that vaccinations are necessary in the prevention of devastating and deadly diseases. In areas of the country that have seen more parents opt out of vaccines, there have been disturbing reports of a resurgence of vaccine-preventable illness. It is our strong recommendation that your children receive all necessary vaccines in a timely manner and we do not encourage delaying or splitting up vaccinations.
  18. What if I am running late to an appointment?
    Mesa Pediatrics policy on late appointments is designed so that we may see and treat all scheduled patients in a timely manner. If you are more than 15 minutes late to well child appointment you may be asked to reschedule that appointment so that the provider can give your child the attention they deserve and continue to see their scheduled patients on time. If you are more than 15 minutes late to a sick visit appointment the provider will try to work you into their schedule during either the morning or afternoon session, though be prepared you may have to wait until a convenient space is available or until the end of the clinic session

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